A full support ticket system for your city - completely free. Agency Reports V2 gives players and admins a sleek in-game interface with live chat per report, optional AI assistance and Discord webhook integration. Automatic framework detection, no manual setup.

💰  Want it ad-free? The ad-free version is included with Agency-Admin and Agency-Essentials

🎥  Showcase: https://youtu.be/pGx8fW5mDOc

Player Menu

Admin Menu

Settings

📋 Complete Ticket System

• Players create reports in-game via /areport, admins manage everything via /areports
• Live chat per report - persistent two-way conversation between admin and player
• Status workflow - Open → In Progress (claimed) → Closed, plus global delete
• Real-time sync, persistent message history and customizable categories (VDM, RDM, FailRP, Support, Bug Report, Other)
• Auto database setup - tables create themselves on first start, no manual SQL required

🛡️ Admin Utility Actions

• Claim, Close, Delete reports with one click
• Goto Player, Bring Player, Heal Player straight from the dashboard

📱 Agency Companion App

• Pair with the free Agency Companion app (iOS / Android) via QR code, right from the report UI
• Staff manage reports on the go, players track their own - admin rights are re-checked server-side on every action

🤖 AgencyAI Assistant (Beta)

• Optional AI-powered support replies directly inside reports
• Context-aware - uses report title, category, description and recent messages, with strict per-report privacy
• Two providers: Groq (free) and OpenRouter, fully configurable

📢 Discord Integration

• Rich embed notifications for created / claimed / closed / deleted reports
• Optional staff role mention for urgent tickets, plus an in-game Discord invite display & copy

✨ User Experience

• Smooth animations, 9 accent colors, adjustable panel position, scale and transparency
• Built-in emoji picker, advanced filters & search, collapse/expand, per-player UI settings
• 13 languages included - EN, DE, CS, ES, FR, IT, NL, PL, PT, RO, RU, SV, TR

🎯 Framework Support

• QBCore with native permission checks, ESX Legacy with group-based admin check, Standalone with ACE fallback
• Auto-detection on startup, or set manually via Config.Framework
• In-memory caching - 0.00ms idle, minimal server impact

📦  More scripts: https://shop.agencyg.de
💬  Support & Discord: https://discord.gg/RTax3aBMUs

Requires oxmysql. Config & locales stay open for editing.